About us
Our Quality Guarantee
About our Guarantee
COVERAGE
We believe quality begins with responsibility. That’s why we own every step of our production. From making our own leather, uppers, and soles to handcrafting each piece in our fourth-generation, family-owned factories. By keeping our production vertically integrated, we can ensure integrity, precision, and care at every stage.
Every product passes through skilled hands and rigorous inspection before it reaches you. And if a manufacturing defect ever compromises the performance of your product, we’ll make it right with a repair, refund or replacement.
PROCESS
If you believe your product slipped through our quality control inspections and should be repaired or replaced, please email support@moralcode.com immediately so we can make it right.
Please include the following in your email:
- A subject line of “Quality Guarantee Submission”.
- A description of the issue you’re having with your product.
- Images of the product showing the affected area.
- Your order confirmation, order number or other purchase information.
- Your contact information.
Someone from our team will review the information and get back to you with next steps as soon as possible.
FAQ
Damage due to normal or heavy wear and tear, improper use, accidents, improper product care or products that have been misplaced or stolen do not qualify as quality defects.
Leather is a natural material and has natural variations in color and texture, will wear in or break down over time -including scuffs, creases, scratches, patina, etc. Laces, soles and other materials will also wear out over time due to friction and long term use. This is all considered normal wear and tear.
If your product is just not to your taste, doesn’t fit or you’ve changed your mind, you still have options. Our return policy will cover the return of your product for 30 days from purchase. Read the full return policy and process here.
Things happen. We get it, and we're here to help. If you are not satisfied with your product, we want to make it right. Reach out to us and let us know how we can help. You can either email us at support@moralcode.com or give us a call at 414-455-8024. Thanks for giving us a chance to make things right.